This policy explains how Colombia Smile Studio collects, uses, shares, and protects information from people who visit the website, request a guide, complete a quiz, book a consultation, or communicate with us.
Website content and consultations are educational. They do not create a dentist-patient relationship or replace an in-person examination by a qualified treating dentist.
Colombia Smile Studio is a U.S.-facing brand for helping prospective patients learn about veneers in Colombia, request information, and connect with a dental team for consultation and treatment planning. The website provides educational information and helps route inquiries to the appropriate team.
We may collect information you provide directly, including name, email address, phone number, city, state, country, preferred consultation time, form responses, quiz responses, messages, smile goals, treatment interests, timeline, travel interest, budget comfort, photos, or dental information you choose to submit.
We may also collect technical and usage information, including IP address, device type, browser type, pages visited, referring website, UTM parameters, campaign source, form activity, booking activity, and approximate location derived from technical data.
We may use information to respond to inquiries, schedule consultations, send requested guides, help assess whether a consultation may be appropriate, route leads inside our CRM, communicate by email, phone, SMS, or messaging platforms, improve the website, measure marketing performance, prevent fraud or misuse, and comply with legal or operational requirements.
If you choose to share dental photos, health details, dental history, or treatment goals, we use that information for consultation, planning, communication, and related operational purposes.
Submitting information through this website does not establish a dentist-patient relationship. A dentist-patient relationship, diagnosis, or treatment plan can only be established through appropriate clinical review and agreement with the treating provider.
If you provide your phone number, you may consent to receive calls, texts, or messages related to your inquiry, consultation, guide request, quiz results, appointment reminders, and follow-up. Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of SMS messages or contact us to update communication preferences. Consent to receive marketing messages is not required to purchase or receive services.
We may use cookies, pixels, analytics tools, CRM tracking, and similar technologies to understand website performance, attribute leads, personalize follow-up, and improve marketing. You can control cookies through your browser settings. Some features may not function correctly if cookies are disabled.
We may share information with dental providers, clinic team members, coordinators, CRM providers, calendar tools, form tools, quiz tools, email and SMS platforms, analytics services, hosting providers, marketing service providers, professional advisors, legal counsel, authorities, or other parties when required by law or safety needs.
We do not sell personal information in the ordinary sense of exchanging it for money. Some analytics or advertising tools may be considered sharing or targeted advertising under certain privacy laws. If such tools are used, the final policy should include any required opt-out language.
Colombia Smile Studio may involve communication with teams, providers, or coordinators located outside the United States, including Colombia. By submitting information, you understand that your information may be processed or accessed in the United States, Colombia, or other locations where our service providers operate.
We retain information for as long as needed to respond to inquiries, manage consultations, operate the business, comply with legal obligations, resolve disputes, enforce agreements, and maintain records. Retention periods may vary based on the type of information and applicable requirements.
We use reasonable administrative, technical, and organizational safeguards to protect information. No website, CRM, email, SMS system, or internet transmission can be guaranteed to be completely secure. Please do not submit sensitive information unless requested through an appropriate secure process.
Depending on your location, you may have rights to request access, correction, deletion, restriction, or portability of your personal information. You may also have rights to opt out of certain marketing communications or targeted advertising.
To make a request, contact Colombia Smile Studio at privacy@colombiasmilestudio.com. We will respond consistent with applicable law.
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